Refund Policy

At, we are dedicated to providing exceptional cable internet services and ensuring your satisfaction. This Refund Policy outlines the terms and conditions under which you can request a refund for our services.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
– *Service Issues:* Refunds may be issued if there are persistent service issues that we are unable to resolve.
– *Billing Errors:* Refunds may be issued in the case of billing errors or overcharges.
– *Cancellation within Trial Period:* If you cancel your service within the trial period specified in your service agreement, you may be eligible for a refund.
Time Frame for Refund Requests
You must request a refund within *30 days* of the billing date or within the trial period specified in your service agreement. After this period, we cannot offer a refund.
Non-Refundable Charges
Certain charges are non-refundable. These include:
– *Installation Fees*
– *Activation Fees*
– *Usage-Based Charges* (e.g., data overages)
– *Partial Month Charges* (if you cancel service mid-month)
How to Request a Refund
To request a refund, please follow these steps:
1. *Contact Us:* Email our customer service team at or call (123) 456-7890 with your account number, details of the issue, and reason for the refund request.
2. *Review Process:* Our team will review your request and, if approved, will process the refund. We may contact you for additional information or troubleshooting steps.
3. *Refund Issuance:* If approved, your refund will be processed and a credit will be applied to your original method of payment within *7-10 business days*.
Late or Missing Refunds
If you haven’t received a refund yet:
1. *Check Your Bank Account:* It may take some time before your refund is officially posted.
2. *Contact Your Credit Card Company:* Refund processing times can vary.
3. *Contact Your Bank:* There is often some processing time before a refund is posted.
4. *Contact Us:* If you’ve done all of this and still have not received your refund, please contact us at
Trial Period Cancellations
If you cancel your service within the trial period specified in your service agreement, you may be eligible for a full refund of the monthly service fee, excluding any non-refundable charges.
Post-Trial Period Cancellations
If you cancel your service after the trial period, you will be responsible for all charges incurred up to the cancellation date. Refunds for partial month charges are not provided.
 Contact Us
If you have any questions regarding our Refund Policy, please contact us at:
*Address:* 7901 4th St N STE 300 ST. Petersburg, FL. US 33702
*Phone:* (833) 436-4724
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